In order for us to provide better service to our customers, all Ferratum cards will be upgraded on 26.03.2019. This page provides you with up-to-date information about the card upgrade.
Keep using your current card until 26.03.2019
Please keep using your current card for now. Your current card will stop working on 26.03.2019. If you have not received a new card to your correspondence address by 19.03.2019 at the latest, please contact our customer service.
Check that you have the Ferratum mobile app
Your will need the Ferratum mobile app to activate your new card. Get the latest version of the app for your iPhone or Android phone.
On 26.03.2019, activate your new card
You will receive a notification of the exact time when you can activate your new card by using the Ferratum mobile app. You can not activate the new card before you receive the notification.
Your new card has a fresh new design and all the familiar features as your current card
Check our frequently asked questions (FAQs) here.
Your new card was sent to your correspondence address in March 2019. If you have not received a new card, please contact our customer service.
Note that if you have not used your Ferratum account for six months, we did not send you a new card. Instead, you will get a new virtual card for online payments that you can use through the Ferratum mobile app.
Please keep using your current Ferratum card for now. We will later send you information on how and when you should start using the new card.
You can activate your new card starting from 26.03.2019, after you have received a notification from us. Your new card will start working after you have activated it. While you do not have to activate your new card on this specific date, we recommend activating it as soon as possible.
You can activate your new card starting from 26.03.2019, after you have received a notification from us. If the activation does not work, please follow the activation instructions closely and try again in a few hours or even the following day. If you are still unable to activate the card, please contact our customer service.
Yes, the new card will have a new card number. If you are using your card for any online services, you will need to update the new card number to these services.
The Ferratum mobile app is required to activate your new card. You can get the app for your iPhone or Android phone. If you cannot log in or you are unable to get the app, please contact our customer service.
Please keep using your old card until 26.03.2019. After this date, the card will no longer work and you can throw it in the trash. There is no need for you to return the old card to us.
If you have not used your Ferratum account for six months, your will get a new virtual card for online payments that you can use through the Ferratum mobile app. If you want to continue using a physical card, contact our customer service after 26.03.2019.